Change Default System Voice Prompt Recordings - How do I

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Your {{ fon.product( site.hostname ) }} comes with a wide array of default sound recordings to power the built-in functions like the voicemail system and dial-by-name directory. To accommodate for additional customization of your {{ fon.product( site.hostname ) }}, we have provided the ability to change these default recordings.

You can change any default recording through the {{ fon.product( site.hostname ) }} Admin Panel by using the AutoAnswer --> voice prompts menu to create a recording of your own with the same name as the default recording. Remember to use the exact same (case sensitive) name as the default recording. This will cause your newly recorded file to override the default recording. Be sure to include any dashes that are included in the name.

If at any time you want to revert back to the default recording, you may simply delete your version, and the system will revert back to using the default recording again. Below is a list of all of the default sound recordings shipped with your {{ fon.product( site.hostname ) }}, including a brief description of each.

General sound files

• beep.wav: (This is a beep tone)
• hours.wav: hours
• connecting.wav: PBXtra is connecting your call
• minutes.wav: minutes
• auth-incorrect.wav: Password incorrect. Please enter your password followed by the pound key.
• auth-thankyou.wav: Thank you.
• invalid.wav: I am sorry, that is not a valid extension. Please try again.
• pbx-invalid.wav: I am sorry, that's not a valid extension. Please try again.
• pbx-invalidpark.wav: I am sorry, there is no call parked on that extension. Please try again.
• pbx-transfer.wav: Transfer.
• privacy-incorrect.wav: I'm sorry, that number is not valid.
• privacy-prompt.wav: Please enter your ten-digit phone number, starting with the area code.
• privacy-thankyou.wav: Thank you.
• privacy-unident.wav: The party you are trying to reach does not accept unidentified calls.
• ss-noservice.wav: The number you have dialed is not in service. Please check the number and try again.
• transfer.wav: Please hold while I try that extension.
• tt-allbusy.wav: All representatives of the household are currently assisting other telemarketers. Please hold and your call will be answered in the order it was received.
• tt-monkeys.wav: (sound of monkeys screaming; 16 seconds)
• tt-monkeysintro.wav: They have been carried away by monkeys.
• tt-somethingwrong.wav: Something is terribly wrong,
• tt-weasels.wav: Weasels have eaten our phone system.

Directory service

• dir-instr.wav: If this is the person you are looking for press 1 now, otherwise please press star now.
• dir-intro.wav: Welcome to the directory. Please enter the first three letters of your party's last name using your touch tone keypad. Use the 7 key for Q, and the 9 key for Z. (zee)
• dir-intro-fn.wav: Welcome to the directory. Please enter the first three letters of your party's first name using your touch tone keypad. Use the 7 key for Q, and the 9 key for Z. (zee)
• dir-nomatch.wav: No directory entries match your search.
• dir-nomore.wav: There are no more compatible entries in the directory.

Conferences

• conf-getchannel.wav: Please enter the channel number followed by the pound key.
• conf-getconfno.wav: Please enter your conference number followed by the pound key.
• conf-getpin.wav: Please enter the conference pin number.
• conf-invalid.wav: That is not a valid conference number. Please try again.
• conf-invalidpin.wav: That pin is invalid for this conference.
• conf-onlyperson.wav: You are currently the only person in this conference.
• conf-adminmenu.wav: Please press 1 to mute or unmute yourself. Or press 2 to lock or unlock the conference.
• conf-enteringno.wav: You are entering conference number. (Said as if it were a complete sentence)
• conf-errormenu.wav: Invalid choice.
• conf-kicked.wav: You have been kicked from this conference.
• conf-locked.wav: This conference is locked.
• conf-lockednow.wav: The conference is now locked.
• conf-muted.wav: You are now muted.
• conf-noempty.wav: No empty conferences currently exist.
• conf-unlockednow.wav: The conference is now unlocked.
• conf-unmuted.wav: You are now unmuted.
• conf-usermenu.wav: Please press 1 to mute or unmute yourself.

Agent sound files

• agent-alreadyon.wav: That agent is already logged on. Please enter your agent number followed by the pound key.
• agent-incorrect.wav: Login incorrect. Please enter your agent number followed by the pound key.
• agent-loggedoff.wav: Agent logged off.
• agent-loginok.wav: Agent logged in.
• agent-newlocation.wav: Please enter new extension, followed by pound.
• agent-pass.wav: Please enter your password followed by the pound key.
• agent-user.wav: Agent login. Please enter your agent number followed by the pound key.

Voicemail sound files

• vm-Cust1.wav: Folder. Five.
• vm-Cust2.wav: Folder. Six.
• vm-Cust3.wav: Folder. Seven.
• vm-Cust4.wav: Folder. Eight.
• vm-Cust5.wav: Folder. Nine.
• vm-Family.wav: family
• vm-Friends.wav: friends
• vm-INBOX.wav: new
• vm-Old.wav: old
• vm-Work.wav: work
• vm-advopts.wav: Press 3 for advanced options.
• vm-and.wav: and
• vm-changeto.wav: Change to which folder?
• vm-delete.wav: Press 7 to delete this message.
• vm-deleted.wav: Message deleted.
• vm-enter-num-to-call.wav: Please enter the number you wish to call.
• vm-extension.wav: extension
• vm-first.wav: first
• vm-for.wav: for
• vm-forwardoptions.wav: Press 1 to prepend the message, or 2 to forward a message without prepending.
• vm-goodbye.wav: goodbye
• vm-helpexit.wav: Press star for help or pound to exit.
• vm-incorrect.wav: Login incorrect. Mailbox:
• vm-instructions.wav: To look into your messages press 1 now. You may quit voicemail at any time by pressing the pound key.
• vm-intro.wav: Please leave your message after the tone. When done hang up or press the pound key.
• vm-isonphone.wav: is on the phone.
• vm-isunavail.wav: is unavailable.
• vm-last.wav: last
• vm-login.wav: Comedian Mail. Mailbox:
• vm-mailbox-full.wav: sorry but the user's mail box can't accept more messages
• vm-message.wav: message
• vm-messages.wav: messages
• vm-mismatch.wav: The passwords you entered and re-entered did not match. Please try again.
• vm-msginstruct.wav: To hear the next message press 6. To repeat this message press 5. To hear the previous message press 4. To delete or undelete this message press zero. To quit voicemail press pound.
• vm-msgsaved.wav: Your message has been saved.
• vm-newpassword.wav: Please enter your new password followed by the pound key.
• vm-next.wav: Press 6 to play the next message.
• vm-no.wav: no
• vm-nobodyavail.wav: Nobody is available to take your call at the moment.
• vm-nomore.wav: No more messages.
• vm-onefor.wav: Press 1 for
• vm-options.wav: Press 1 to record your unavailable message. Press 2 to record your busy message. Press 3 to record your name. Press 4 to change your password. Press star to return to the main menu.
• vm-opts.wav: Press 2 to change folders. Press 3 for advanced options. Press zero for mailbox options.
• vm-passchanged.wav: Your passwords have been changed.
• vm-password.wav: password
• vm-press.wav: press
• vm-prev.wav: Press 4 for the previous message.
• vm-reachoper.wav: Press 0 to reach an operator.
• vm-rec-busy.wav: After the tone say your busy message and then press the pound key.
• vm-rec-name.wav: After the tone say your name and then press the pound key.
• vm-rec-unv.wav: After the tone say your unavailable message and then press the pound key.
• vm-received.wav: received
• vm-reenterpassword.wav: Please reenter your password followed by the pound key.
• vm-repeat.wav: Press 5 to repeat the current message.
• vm-saved.wav: saved
• vm-savedto.wav: saved to
• vm-savefolder.wav: Which folder should I save the message to?
• vm-savemessage.wav: or 9 to save this message.
• vm-sorry.wav: I'm sorry I did not understand your response.
• vm-theperson.wav: The person at extension
• vm-tocancel.wav: or pound to cancel.
• vm-toforward.wav: Press 8 to forward the message to another user.
• vm-undelete.wav: Press 7 to undelete this message.
• vm-undeleted.wav: Message undeleted.
• vm-whichbox.wav: To leave a message, please enter a mailbox number.
• vm-youhave.wav: you have

Digits

• 0.wav: zero
• oh.wav: oh (spoken in a way meaning "zero")
• 1.wav: one
• 2.wav: two
• 3.wav: three
• 4.wav: four
• 5.wav: five
• 6.wav: six
• 7.wav: seven
• 8.wav: eight
• 9.wav9.gsm: nine
• 10.wav: ten
• 11.wav: eleven
• 12.wav: twelve
• 13.wav: thirteen
• 14.wav: fourteen
• 15.wav: fifteen
• 16.wav: sixteen
• 17.wav: seventeen
• 18.wav: eighteen
• 19.wav: nineteen
• 20.wav: twenty
• 30.wav: thirty
• 40.wav: forty
• 50.wav: fifty
• 60.wav: sixty
• 70.wav: seventy
• 80.wav: eighty
• 90.wav: ninety
• h-1.wav: first
• h-2.wav: second
• h-3.wav: third
• h-4.wav: fourth
• h-5.wav: fifth
• h-6.wav: sixth
• h-7.wav: seventh
• h-8.wav: eighth
• h-9.wav: ninth
• h-10.wav: tenth
• h-11.wav: eleventh
• h-12.wav: twelfth
• h-13.wav: thirteenth
• h-14.wav: fourteenth
• h-15.wav: fifteenth
• h-16.wav: sixteenth
• h-17.wav: seventeenth
• h-18.wav: eighteenth
• h-19.wav: nineteenth
• h-20.wav: twentieth
• h-30.wav: thirtieth
• at.wav: at
• a-m.wav: AM
• p-m.wav: PM
• hundred.wav: hundred
• thousand.wav: thousand
• million.wav: million
• day-0.wav: sunday
• day-1.wav: monday
• day-2.wav: tuesday
• day-3.wav: wednesday
• day-4.wav: thursday
• day-5.wav: friday
• day-6.wav: saturday
• dollars.wav: dollars
• mon-0.wav: January
• mon-1.wav: February
• mon-2.wav: March
• mon-3.wav: April
• mon-4.wav: May
• mon-5.wav: June
• mon-6.wav: July
• mon-7.wav: August
• mon-8.wav: September
• mon-9.wav: October
• mon-10.wav: November
• mon-11.wav: December
• oclock.wav: o'clock
• today.wav: today
• tomorrow.wav: tomorrow
• yesterday.wav: yesterday