Polycom 320/330 Flash

Phone does not get an extension, or displays "Unable to contact boot server"

If the phone is rebooting:

1. During the boot countdown, press the "setup" softkey as shown in the photo to the right.
2. Enter the password, and then press the Enter key. Contact us for the password to your Polycom phone.  Press the Enter key when you have entered the password.
3. Scroll down and select Server Menu.
4. Select ServerType and change it to TrivialFTP.  Hit Ok.
5. Select Server Address.
6. Press the "#" pound key until "IP" is displayed at the top of the screen.
7. Enter the Internal IP Address of your PBX server using the * key to enter decimal points (it should type an actual period on the screen).  Hit Ok.
8. Press the left arrow twice, or until prompted to save and exit.  Confirm by pressing the Yes button.

After performing the above steps, the phone /still/ displays "Unable to contact boot server"

If the phone still does not load its configs, there may be a third-party DHCP server on the network handing out DHCP Option-66 (tftp-boot-server) addresses, and overriding the PBX.

NOTE: If you have assigned all your phones static ip addresses, you can ignore these steps.

1. Press the "Setup" key at boot time.
2. Contact us for the password to your Polycom phone, followed by the "Enter" softkey once you've entered it.
3. Scroll down to "DHCP Menu" and select it.
4. Scroll down to "Boot Server" and select it.
5. Scroll right (">" key) until "Boot Server" is set to "Static" and hit the "Ok" key.
6. Press the left arrow twice or until prompted to "Save & Reboot".  Select "Yes".

Admin password does not work or has been changed.

If the default of 456 does not work, and you've obtained the admin password from Fonality Support and that doesn't work, or if someone has changed the admin password on the phone:

1. Find and write down the MAC address (serial number) of the phone you want to reset. It should be twelve characters, and look something like '0004F2ABCDEF'.  If you can't read the back label, you can find the MAC address by pressing Menu, Status, Network, Ethernet.
2. Power down the phone.
3. Power up the phone.
4. While powering up the phone (you have about 6-8 seconds to complete this step):
   
   1. For SoundPoint IP 320, 321, 330. 331, 335, 430, and 450 press and hold the 1, 3, 5, and 7 on the dial pad at the same time.
   2. For SoundPoint IP 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, * on the dial pad at the same time.
5. After holding down the numbers for few second, you will be promoted to enter the admin password.  Enter the MAC address of the phone. No colons and the alpha characters must be entered as lower case letters.