UNBOUND
Table of contents
Frequently Asked Questions International Calling Rates
Personalize Your Extension E911 Setup
Quick Feature Reference Installation
Fonality's UNBOUND offering includes all of the commercial PBX features customers expect in a premise solution - without any hardware beyond the phone. With UNBOUND, you have the option of choosing from a variety of service levels that include features specifically tailored to your industry. If you run a business out of your home office, you may only need options like voicemail, call waiting, 3-way calling, and call forwarding. UNBOUND Standard Edition provides these features for a monthly cost as low as $24.99/mo. If you run a larger business, you can still enjoy a fully-hosted experience and choose from among UNBOUND's Professional or Call Center Editions each including commercial-grade PBX functionality at a fraction of the price.
Introduction
What is UNBOUND?
Fonality, in the business of IP PBX phone systems since 2004, has spent the last four years perfecting the IP PBX experience for customers. In 2004, high-speed Internet service was not available in as many locations as it is today. Because VoIP technology depends on the Internet to function, Fonality created a premise IP PBX solution called PBXtra. By installing hardware within a customer's facilities, any Internet short-comings to that particular location were eliminated - all the critical functionality lives within the server. Now that high-speed Internet is available in many more places across the country, and the quality of these connections have increased significantly, the time for fully hosted solutions like UNBOUND has arrived.
Why is the Internet so important?
All companies that offer a VoIP product are dependent on the quality of a customer's Internet connection for service and functionality. The higher the speed of the Internet connection, the more information that connection can carry. Phone calls that use the Internet require a lot more from the Internet connection than simply browsing the Internet. Phone calls take place instantly - as soon as you speak, the other party should hear your words, regardless of the physical distance between the two of you. By contrast, the Internet delivers information quickly - but not instantly. If you load a web page into your web browser, it may take 5 to 10 seconds for all the graphics and text on the page to appear. For customers who live in more rural areas, and whose Internet connections are still slower than that of larger cities like New York or LA, the content of a web page may take longer than 10 seconds to completely load. Phone calls cannot be subject to this limitation - if you had to wait longer than 10 seconds to hear every word of a phone conversation, you would be very frustrated!
How does UNBOUND use the Internet?
Phone calls made using Fonality's UNBOUND service use a codec known as g729. The g729 codec uses only 8 kbps of your Internet connection to carry audio from your telephone to the other party's telephone. Most residential customers nowadays have Internet connections of 3 Mbps or higher. That's 3000 kbps - and UNBOUND only needs 8! If you run a business out of your home office, you can use your UNBOUND phone service and continue to use the Internet on your computer without noticing any sluggishness.
- Tag page
- What links here
