T1/E1/PRI/BRI Turn-up Request

If you are installing a new circuit or moving your office to a new location and using your existing circuit, please contact Fonality at least 3 days in advance of your circuit turn-up so that we can schedule a Technician to work with you and your carrier during the actual turn-up.

Follow the 'Submit a Ticket' link at the bottom of this page to contact Fonality Support, and please write the following information within your ticket:

1. Your Carrier's Name
2. The Type of circuit (PRI, T1, E1, BRI, etc...)
3. Framing (if known)
4. Encoding (if known)
5. Signalling (if known)
6. Switchtype (if known)
7. A technical contact at the carrier that Fonality can call in order to gather the answers to 2 - 6 in case you don't know the details