Fonality Knowledge Base - Home > Control Panel cp.fonality.com > Users/Extensions > View Users > Key Code Reference and System Extensions
Key Code Reference and System Extensions
Table of contents
Fonality has included a list of all Key Codes and system-specific extensions (voicemail system, conference bridges, etc.) within the Extensions page. Jump to Viewing key code reference from the Admin Panel.
New extended key code reference, in printer-friendly text format:
System Extensions / Key Codes
Legend: (Pro) - requires Professional / Enterprise Edition or better. (CCE) - requires Call Center Edition or better.
Note: This is for reference only. Certain keycodes may not be applicable to Connect.
| Ext | Name | Description |
|---|---|---|
| *1 | Non-Roaming Agent Login | This keycode will log the single agent, who belongs to this phone, into their queues. NOTE: do not use this option if the agent is trying to log in from somebody else's phone. Instead use the Roaming Agent Login keycode. (Call Center Edition only) |
| *22_Ext | Barge | Dialing *22 ("*BA" on your dialpad) plus a valid extension number will allow you to barge the call that extension is making or the next call that extension makes. The users on the call will immediately be able to hear you. You must have the HUD - Barge permission over the extension you're barging. (CCE only) |
| *3 | Non-Roaming Agent Logout | This keycode will logout the single agent who belongs to this phone from the queues. NOTE: do not use this option if the agent is trying to logout from someone else's phone. Instead use the Roaming Agent Logout keycode. (CCE) |
| *5 | Non-Roaming Agent status | This keycode will read aloud the log in/out status of the single agent who belongs to this phone. (CCE) |
| *50 | Roaming Agent Login with forwarding | This keycode will log in an agent from any phone and respect their call forward settings. This is most useful for agents using their cell phone to take queue calls. (CCE) |
| *54 | Roaming Agent Login | This keycode will login an agent from *any* phone. The agent will be asked to first enter the extension number they wish to login as well as an optional request for a password. The password requested will be the voicemail password for that particular extension. NOTE: If you prefer a quick log-out, please use the Non-Roaming Agent Logout keycode. (CCE) |
| *55 | Roaming Agent Status | This keycode will read aloud the log in/out status of the agent from any phone. (CCE) |
| *56 | Roaming Agent Logout | This keycode will logout an agent from *any* phone. The agent will be asked to first enter the extension number they wish to logout as well as an optional request for a password. The password requested will be the voicemail password for that particular extension. NOTE: If you prefer a quick log-out, please use the Non-Roaming Agent Logout keycode. (CCE) |
| *66 | Night Mode | Dialing *66 ("*NM" on your dialpad) will allow you to toggle Night Mode (either on or off). |
| *66+Ext | Monitor | Dialing *66 (*MO) plus a valid extension number will allow you to monitor the call that extension is making or the next call that extension makes. The users on the call will not be able to hear you. You must have the HUD - Barge permission over the extension you're monitoring. (CCE) |
| *74+Ext | Intercom | Dialing *74 plus a valid extension number will allow you to have an instant conversation with the other party using their speakerphone without requiring them to answer. Does not work on softphones. (Pro) |
| *75+Ext | Page | Dialing *75 plus a valid extension number will allow you to have an instant one-way conversation with the other party using their speakerphone without requiring them to answer. Softphones do not auto-answer. (Pro) |
| *8# | Analog Call Stealing | Dialing *8# will allow you to pick up a call from any ringing analog phone. |
| *86+Ext | Voicemail Transfer | Transferring a call to *86 (*VM) plus valid extension number sends that call directly to that extensions voicemail. |
| *88 | IP Call Stealing | Dialing *88 will allow you to pick up a call from any ringing IP phone. |
| *88+Ext | Directed Call Pickup | *88+Ext will allow you to pick up a call from a specific extension with a ringing call. Permission to transfer calls from this extension is required. |
| 8500 | Roaming Voicemail | Check voicemail for any extension. Requires voicemail password. |
| 8501-20 | Reserved | 8501 through 8520 are reserved for future functionality. |
| 8505 | Conference #1 | Dial into the "Conference" menu. This menu sends the caller to Conference bridge #1 by default. (If you purchased Conference bridges) |
| 8506 | Conference #2 | Same as above, except this dials into the "Conference2" menu. 8507 = Conference3, 8508 = Conference4, etc. |
| 8555 | Non-Roaming Voicemail | Check voicemail for the extension you dial from. Requires voicemail password. |
| 9000 | Call Parking | To park an active call, transfer it to 9000. If you do an attended transfer, then the system will read aloud the extension the call is parked on. The first parked call can be retrieved by dialing 9001, the second by dialing 9002, etc. NOTE: If you have HUD, then parked calls will also appear under View -> "Parking" in HUD. |
| 9001-50 | Call Parking Pickup | Parked call pickup, 9001 through 9050. FindMe Boomerang(R) Mobile Integration: Boomerang carries features of the phone system out to your mobile phone: Ext Name Description |
| # | FindMe Call Transfer | You can transfer any call that has been FindMe-forwarded to your mobile, simply by dialing # (pound) followed by the extension you wish to transfer it to (and then # a second time). (Requires Mobility features) |
| *2 | FindMe Attended Call Transfer | Press *2 to perform an attended transfer. This feature works with linked branch offices. The caller will be transfered once you hang up. (Requires Mobility features) |
| *1 | Call Recording | Want to record that call which got forwarded to your mobile phone? Now you can -- press *1 to start the recording. Recordings can be accessed in the User Panel as long as you have permission from your administrator and are running Call Center Edition. (CCE, Mobility add-on or FindMe) |
Viewing key code reference from the Admin Panel.
To view this list, click on Extensions within your Admin Panel. You should see a page similar to the following:
Click on the + sign next to System Extensions / Key Codes
This new section lists all of the default key codes as well as system extensions including the extension number for each Group you create. The image above has been taken from a test server, so the list will not match exactly to your server. Any item listed in BLUE can be configured by the Administrator.
TIP: Fonality recommends that you print out the Key Code section of your Extensions page and give a copy to each employee.
If you have any questions about a function listed, please search through our Knowledge Base for a detailed explanation.
- Tag page
- What links here
Images 4
Viewing 1 - 4 of 4 images | View All
