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Table of contents
- Fonality Knowledge Base - Home
- Tips From The Pros
- Connect
- Phone Configuration Instructions
- CRM Integration
- E911 Setup and Information
- Emergency Service (Australia)
- General Questions (Connect)
- Important Router Settings
- Installation
- International Calling Rates
- Network Configuration
- Personalize Your Extensions
- Porting Your Number(s)
- Scope of Service
- Slinkie
- Terms and Conditions
- Connect User Training
- DST Update - Incorrect Time on Phones
- Fonality Employees Only
- Fonality Professional Services
- How do I... ?
- HUD
- ... for SOHO Customers
- ... for the Call Center
- About
- Barge or Monitor
- Call Parking
- Changing Languages
- Chat
- Chat History
- Conferences
- Delete all server groups - How do I?
- Departments
- Download HUD
- Features that require HUD
- Forgotten Password
- How do I transfer a call to someone's voicemail?
- How do I transfer a call using HUD?
- How is ESA Calculated?
- How much bandwidth does HUD3 use?
- How to manually trigger the web-launcher
- HUD Web Launcher
- HUD2 vs. HUD3
- Contacts
- I cannot login to HUD
- External Contacts
- Install HUD Client - How do I?
- Installing HUD3
- Logs
- Mini Personal Window
- Minimum Requirements
- Outlook Integration
- Permissions Definitions
- Personal Window
- Photo Caller ID
- Progress Window
- Queues View
- Settings
- Uninstalling HUD Components
- Using HUD Remotely
- Version History
- Visual breakdown of HUD interface
- Visual Voicemail
- Why can't I see my Queues?
- HUD Mobile
- Installation
- IP Phones
- Aastra
- Aastra 480i & 480iCT Factory Flash
- Aastra 51i or 6751i Factory Flash
- Aastra 53i/6753i & 55i/6755i Factory Flash
- Aastra 57i/6757i & 57iCT/6757iCT Factory Flash
- Aastra 9112i & 9133i / 9143i Factory Flash
- Edit the bootserver for an Aastra phone
- How do I pair an Aastra handset with a base station?
- Programmable Keys - Aastra
- Web Recovery Mode - Aastra phones
- Attended transfer - how to
- Blind transfer - how to
- Disable a phone - How do I?
- Grandstream Phones
- How do I change the duration of ringing on my phone?
- How do I find my phone's IP Address?
- How do I intercom a person or group?
- How do I manually configure my phone's IP settings?
- IP Phones do not auto-dial
- Network Link Down or DHCP Failed
- Phone Manuals
- Phone Quick Reference Cards
- Polycom
- Polycom 320/321/330/331 Tutorial
- Polycom 320/330 Flash
- Polycom 3xx series Line 2 to message button
- Polycom 450 Tutorial
- Polycom 501, 601, 550 & 650 Factory Flash
- Polycom 501 Injector Cable
- Polycom 550/560 Tutorial
- Polycom 6000 will not power up - or 5000 or 4000
- Polycom 650 Tutorial
- Polycom IP 4000 Factory Flash
- Polycom Remote Reset
- Polycom Volume
- Programmable Keys - Polycom
- Quick Reference Guides
- Remote Phones
- Setting the Boot Server
- Setting the Time
- Softphone
- Can I use my softphone on more than one device?
- Fonality Softphone User Manual
- How to perform an Attended Transfer
- I need my Softphone license key
- Install a Softphone - How do I?
- How do I make incoming calls ring through my PC speakers?
- Softphone Quality
- Softphone Setup - Fonality Softphone
- Softphone Setup - Zoiper
- Speed Dial
- The time on my Cisco phone is not correct
- User Manuals
- Why can't I get phone calls?
- Aastra
- Resellers
- Screen Share
- Control Panel cp.fonality.com
- ACD/UAE
- ACD Queue Agents
- ACD Queue Setup
- ACD Report
- Add Queues
- Add a new queue - How do I? (CP version 5.x)
- Forward Queue Calls to Cell Phones - How do I?
- Give my agents time to complete a queue call - How do I?
- Hot Desking
- Hot Desking or Hoteling
- How do I add linked-server extensions to my ACD queues?
- Login my ACD agents - How do I?
- Prioritize my ACD agents - How do I?
- Types of Queues
- Reasons (CP version 5.x)
- Recordings
- Unified Agent Edition - UAE
- View Queues
- AutoAnswer
- Auto Answer - Advanced Tutorial Catalogue
- Auto Answer - New User Basics
- Edit Call Menu
- Add multiple IVRs or call menus - How do I?
- Blast group to ring multiple phones - How do I?
- Call Menu Example #1: Using Business Hours
- Call Menu Example #2: Using the Blast Group
- Call Menu Example #3: Skills Based Routing from Main Menu
- Call Sequence Options Defined
- Edit keypress options on an IVR menu or add new keypresses - How do I?
- Edit the Main call menu - How do I?
- How to: Jump between sub-menus
- How to use CRM Call Routing (Salesforce.com)
- Name Directory
- Play a greeting or voice prompt to callers - How do I?
- Route by Caller ID - How do I route different caller numbers to different menus?
- Route by number dialed - multiple IVRs for calls incoming to different numbers - How do I?
- Route callers by area code - How do I?
- Route callers to a queue - How do I?
- Set custom Caller-ID information on incoming calls - How do I?
- Voice Prompts
- Music on Hold
- Scheduler
- Sub-Menus
- Users/Extensions
- Add User
- How do I add an extension? (CP version 4.x)
- Change extension number (CP version 4.x)
- Change extension number (CP version 12+ and 2010+)
- How do I create a voicemail-only extension? (CP version 4.x)
- How do I import users / extensions?
- How do I setup DID to Extension routing?
- Safe extension numbers
- Users and Extensions (CP version 5.x)
- Web Username & Web Password
- E911 (Connect only)
- Extension Status
- Extras
- FindMe & Call Forwarding
- Voicemail
- Check Voicemail from User Panel
- Email voicemail attachments to a group
- How do I check my voicemail with my phone?
- How do I check or administer my voicemail remotely?
- How do I check voicemail from the main menu?
- How do I get my voicemail emailed to me?
- I can't get my voicemail
- Setting your Voicemail Password
- Voicemail CallOut
- Voicemail Greetings
- Voicemail System Options
- Groups
- Phone Numbers (Pbx and trixbox only)
- Phones (trixbox only)
- View Users
- Add User
- Options
- Reporting
- Status
- ACD/UAE
- Troubleshooting & FAQ
- Fonality Connect FAQ
- What is Fonality?
- What is Fonality's Annual Software Maintenance and Support Agreement?
- How do I...
- Setup
- Troubleshooting
- Contact Support
- HUD2
- Is my web-based CRM compatible with Web Launcher?
- Polycom Reboot with Cisco 3550 PoE
- Premises (PBXtra, trixbox, Dell) FAQ
- How do I...
- access voicemail?
- configure FindMe? (Call forwarding feature)
- Contact Support
- How do I login to the User Panel from the Admin Panel?
- How do I manually transfer a call to voicemail?
- How do I setup Busy Lamp Field (BLF) ?
- setup night mode or a schedule?
- How to: Register a Polycom IP Phone with your Server
- How to: Submit Fonality Support Tickets
- login to Fonality's Admin Panel?
- make ring groups?
- return defective equipment?
- setup a training appointment?
- HUD
- Server Hardware Troubleshooting
- Server Migration
- Setup
- Auto-dial emergency services
- E911
- EdgeMarc 4500T4 router with Bandwith.com
- g729
- Licensing Information
- Live Backup Server
- Recommended Security Settings
- Sangoma power riser card for analog FXS on Dell 1U servers
- Softphone installation
- T1/E1/PRI/BRI Turn-up Request
- Unable to activate server
- Voice prompts
- What is the root password for my server?
- Unable to activate server
- Why must I use the server as my Primary DNS?
- Troubleshooting
- Call Quality Issues
- Callers are unable to leave voicemail
- Calls fail / Dropped calls
- I cannot log in to my Web Admin Panel - IP connectivity troubleshooting
- Outlook 2010 x64 TAPI not working with HUD 3.5
- PBX cannot reach Internet
- The time on some/all phones is incorrect
- Why aren't my calls routing properly?
- Why don't my agents receive queue calls?
- Why is there a 4 second delay after a keypress?
- What is Fonality?
- How do I...
- Troubleshooting & FAQ (Legacy Version)
- *VoIP assessment form*
- Calls are not recording
- Calls go directly to voicemail
- Configure a Flex T1/PRI from AT&T
- Configuring Cbeyond SIPConnect Service
- CRM Integration Guide
- Cross Shipping/Advanced RMA Request Form
- Custom Modifications
- Dell 1950 III PCI-E vs. PCI-X Risers
- Disconnect Supervision
- Email notification of VM messages missing
- Extending Dell Warranty
- FindMe isn't working
- FON Script Interface
- Fonality Provisioning and Shipping Schedule
- Fonality Supported Hardware
- Fonality Supported Routers
- Fonality Warranty Policy
- FONcall
- Hot Articles
- How do I configure DHCP on a Windows 2003 Server?
- How do I configure my IP phone's softkeys?
- How do I fail-over to my backup server?
- How Do I Find My Router's IP address
- How do I install a Sangoma VoiceTime USB Device?
- How do I integrate an over-head paging system?
- How do I login to Fonality's Admin Panel?
- How does Fonality know my server's public IP address?
- How to: Change the Digit Timeout within your IP Phone
- How to: Integrate with Click-to-Call
- How to: Perform a Pattern Loopback Test
- How to: Use Off-Network Phones in Queues
- How To Block Unwanted Callers By Caller ID Number
- How to Install a Softphone
- HP Warranty Information
- I can't barge another person's call
- I can't login to my softphone
- I can't record my call or someone else's call with HUD
- I can't see call status in HUD
- In what order should I connect my Analog lines?
- Information about Fonality's BETA Program
- Install a TDM card - How do I?
- Installation Appointment
- Intercom/Paging doesn't work
- IPhone
- Kernel Panic
- Key presses aren't working (DTMF)
- Leave a Group Voicemail - How do I?
- Linux Commands & Log Files
- Microsoft's ISA Server 2006 & HUD3
- Music on hold
- My server will not boot/startup
- My Linked Servers don't work
- My order was incomplete
- Names missing from the Company Directory
- Night Mode
- No Audio
- One-way Audio
- Outgoing Caller ID
- Park a call - How do I?
- PRI Alarm Types and Meanings (2008)
- Release Notes
- Sangoma Analog Cable Pinout
- Server Crashed
- Setup an Installation appointment - How do I?
- Shutdown my server - How do I?
- Static - Analog Lines
- Static - PRI/T1
- T1 Crossover Cable, Loopback Plug
- T1/E1/PRI/BRI Turn-up Request
- The time on some/all phones is incorrect
- Types of Echo
- Uninterrupted Power Supply (UPS)
- Using IP Phones Provided By Third Party Vendors
- Virtual extension vs. Voicemail-only extension
- Voice prompts
- What are Centrex lines?
- What is a Smart Jack?
- What is Hybrid-Hosted?
- What is QoS and how do I use it?
- Why do I hear myself in the receiver?
- Why don't contacts appear in HUD?
- Why don't my calls forward correctly?
- Why must I use the server as my Primary DNS?
- Write an AGI - How do I?
- Your server could not be reached over the Internet
- Fonality Connect FAQ
- Video Tutorials
- Voicemail Transcription