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Table of contents
- Fonality Knowledge Base - Welcome!
- Tips From The Pros
- *NEW* in Version 5
- A.C.D. - Queues
- How do I add a new queue?
- Forward Queue Calls to Cell Phones
- How do I add linked-server extensions to my ACD queues?
- How do I download queue call recordings?
- How do I give my agents time to complete a queue call?
- How do I login my ACD agents?
- How do I prioritize my ACD agents?
- How do I setup automatic inbound queue-call recording?
- How do I view my current queues?
- Types of Queues
- AutoAnswer
- Call Menu Example #1: Using Business Hours
- Call Menu Example #2: Using the Blast Group
- Call Menu Example #3: Skills Based Routing from Main Menu
- Call Sequence Options Defined
- How do I route by Caller ID?
- How do I "route by number dialed"?
- How do I add a new sub-menu?
- How do I add multiple IVRs?
- How do I Change the Default Voice Prompt Recordings?
- How do I edit a sub-menu?
- How do I edit keypress options?
- How do I edit the Main call menu?
- How do I play a greeting or voice prompt?
- How do I record a new voice prompt or greeting?
- How do I route callers by area code?
- How do I route callers to a queue?
- How do I set custom Caller-ID information?
- How do I upload a new voice prompt or greeting?
- How do I use a Blast group?
- How do I use schedules?
- How to: Jump between sub-menus
- How to: Voice Prompts
- How to setup a Hunt Group
- How to use CRM Call Routing (Salesforce.com)
- How to: Music-on-Hold
- How to Edit WAV/MP3 files with Audacity
- Why is there a 4 second delay after a keypress?
- Connect
- Extensions
- How do I add an extension?
- Change extension number
- Company Directory
- Departments
- How do I add a device to my trixbox Pro?
- How do I add a phone number to my system?
- How do I configure Toll Restrictions?
- How do I create a voicemail-only extension?
- How do I import users / extensions?
- How do I login to the User Panel from the Admin Panel?
- How do I manually transfer a call to voicemail?
- How do I setup Busy Lamp Field (BLF) ?
- How do I setup DID to Extension routing?
- How do I use/access my conference bridges?
- How to: Register a Polycom IP Phone with your Server
- Key Code Reference and System Extensions
- Name Directory
- Permissions
- Permissions Definitions
- Web Username & Web Password
- What information does the "view extensions" page provide?
- Faxing
- FindMe & Call Forwarding
- Fonality Employees Only
- How do I... ?
- HUD 3.0
- ... for SOHO Customers
- ... for the Call Center
- About
- Barge or Monitor
- Call Parking
- Changing Languages
- Chat
- Chat History
- Conferences
- Departments
- Download HUD
- Features that require HUD
- Forgotten Password
- How do I delete all server groups?
- How do I install HUD Client?
- How do I transfer a call to someone's voicemail?
- How do I transfer a call using HUD?
- How is ESA Calculated?
- How much bandwidth does HUD3 use?
- How to manually trigger the web-launcher
- HUD Web Launcher
- HUD2 vs. HUD3
- Contacts
- I cannot login to HUD
- External Contacts
- Installing HUD3
- Logs
- Mini Personal Window
- Minimum Requirements
- Outlook Integration
- Personal Window
- Photo Caller ID
- Progress Window
- Queues View
- Settings
- Uninstalling HUD Components
- Using HUD Remotely
- Version History
- Visual Voicemail
- Why can't I see my Queues?
- HUD2
- Installation
- IP Phones
- Aastra
- Aastra 480i & 480iCT Factory Flash
- Aastra 51i or 6751i Factory Flash
- Aastra 53i/6753i & 55i/6755i Factory Flash
- Aastra 57i/6757i & 57iCT/6757iCT Factory Flash
- Aastra 9112i & 9133i Factory Flash
- Edit the bootserver for an Aastra phone
- How do I pair an Aastra handset with a base station?
- Programmable Keys - Aastra
- Web Recovery Mode - Aastra phones
- Grandstream Phones
- How do I change the duration of ringing on my phone?
- How do I disable a phone?
- How do I find my phone's IP Address?
- How do I intercom a person or group?
- How do I manually configure my phone's IP settings?
- How do I perform a blind transfer?
- IP Phones do not auto-dial
- Network Link Down or DHCP Failed
- Phone Manuals
- Polycom
- Quick Reference Guides
- Remote Phones
- Setting the Boot Server
- Setting the Time
- Softphone
- Speed Dial
- Supported Headsets
- The time on my Cisco phone is not correct
- User Manuals
- Why can't I get phone calls?
- Aastra
- Options
- Adjusting Call Park Duration
- Dial Plan for Bandwidth.com Customers
- DNS Forwarder
- How do I add a new dial plan?
- How do I add a VoIP Trunk/Account?
- How do I change my dial out prefix?
- How do I change my DTMF settings?
- How do I change the server volume?
- How do I check if my VoIP trunks are registered?
- How do I check my server's IP address?
- How do I configure a PRI?
- How do I configure an Analog card?
- How do I configure an E1?
- How do I configure global settings?
- How do I configure my network settings?
- How do I configure TDM cards? (Analog/PRI/BRI)
- How do I edit an existing dial plan?
- How do I eliminate echo?
- How do I link my servers?
- How do I relax my DTMF/keypress settings?
- How do I reset my admin password?
- How do I reset my server?
- How do I update my contact information?
- How do I upgrade my system software?
- How do Linked Servers work?
- Toll Restrictions
- Voicepulse Decommissions Servers - 2/24/2009
- Reporting
- Resellers
- Status
- Troubleshooting & FAQ
- About Fonality
- About the g729 codec
- Agents don't receive queue calls
- Annual Software Maintenance and Support Agreement
- Auto-dial emergency services
- Callers are unable to leave voicemail
- Calls are not recording
- Calls don't route properly
- Calls go directly to voicemail
- Configure a Flex T1/PRI from AT&T
- Configuring Cbeyond SIPConnect Service
- Contact Support
- CRM Integration Guide
- Cross Shipping/Advanced RMA Request Form
- Custom Modifications
- Dell 1950 III PCI-E vs. PCI-X Risers
- Disconnect Supervision
- Dropped Calls - Analog Lines
- Dropped Calls - PRI
- Dropped Calls - VoIP
- E911
- Email notification of VM messages missing
- Extending Dell Warranty
- FindMe isn't working
- FON Script Interface
- Fonality Provisioning and Shipping Schedule
- Fonality Supported Hardware
- Fonality Supported Routers
- Fonality Warranty Policy
- FONcall
- Hot Articles
- Hot Desking or Hoteling
- How do I configure DHCP on a Windows 2003 Server?
- How do I configure my IP phone's softkeys?
- How do I fail-over to my backup server?
- How do I install a Sangoma VoiceTime USB Device?
- How do I install a TDM card?
- How do I integrate an over-head paging system?
- How do I leave a Group Voicemail?
- How do I login to Fonality's Admin Panel?
- How do I manually enable Hardware Echo Cancellation (HWEC)?
- How do I park a call?
- How do I setup an Installation appointment?
- How do I shutdown my server?
- How do I write an AGI?
- How does Fonality know my server's public IP address?
- How Does Software Echo Cancellation Work?
- How to: Change the Digit Timeout within your IP Phone
- How to: Integrate with Click-to-Call
- How to: Perform a Pattern Loopback Test
- How to: Submit Fonality Support Tickets
- How to: Use Off-Network Phones in Queues
- How To Block Unwanted Callers By Caller ID Number
- How to Install a Softphone
- HP Warranty Information
- I cannot activate my server
- I can't barge another person's call
- I can't login to my softphone
- I can't record my call or someone else's call with HUD
- I can't see call status in HUD
- In what order should I connect my Analog lines?
- Information about Fonality's BETA Program
- Installation Appointment
- Intercom/Paging doesn't work
- IPhone
- Kernel Panic
- Key presses aren't working (DTMF)
- Linux Commands & Log Files
- Live Backup Server
- Microsoft's ISA Server 2006 & HUD3
- Music on hold
- My server will not boot/startup
- My Linked Servers don't work
- My order was incomplete
- Names missing from the Company Directory
- Night Mode
- No Audio
- One-way Audio
- Outgoing Caller ID
- PRI Alarm Types and Meanings
- Release Notes
- Sangoma Analog Cable Pinout
- Server Crashed
- Static - Analog Lines
- Static - PRI/T1
- T1 Crossover Cable, Loopback Plug
- T1/E1/PRI/BRI Turn-up Request
- The time on some/all phones is incorrect
- Types of Echo
- Uninterrupted Power Supply (UPS)
- Using IP Phones Provided By Third Party Vendors
- Virtual extension vs. Voicemail-only extension
- Voice prompts
- What are Centrex lines?
- What is a Smart Jack?
- What is Hybrid-Hosted?
- What is QoS and how do I use it?
- What is the root password for my server?
- Why do I hear myself in the receiver?
- Why don't contacts appear in HUD?
- Why don't my calls forward correctly?
- Why must I use the server as my Primary DNS?
- Your server could not be reached over the Internet
- UNBOUND
- Billing & Payment Information
- E911 Setup and Information
- FAQ
- Getting Help
- Installation
- International Calling Rates
- IP Phone Models
- Network Configuration
- Personalize Your Extensions
- Porting Your Number(s)
- Quality of Service
- Quick Feature Reference
- Scope of Service
- Terms and Conditions
- UNBOUND Phone Configuration Instructions
- Unified Agent Edition - UAE
- Video Tutorials!
- Voicemail
- Check Voicemail from User Panel
- Email voicemail attachments to a group
- How do I check my voicemail with my phone?
- How do I check or administer my voicemail remotely?
- How do I check voicemail from the main menu?
- How do I get my voicemail emailed to me?
- I can't get my voicemail
- Setting your Voicemail Password
- Voicemail CallOut
- Voicemail Greetings
- Voicemail System Options