Chat

1. Logging

TCP port 5269 must be open in order to chat with external contacts (Google Chat users, other Jabber clients, etc.)

HUD3's chat window displays all conversations with other users in indivdual tabbed windows. Within each tab, a number of icons present additional functionality like the ability to quickly call a user, send an SMS, or compose an email via your computer's default email application.

A description of each of the icons available from the chat window is listed below:

- Open the Chat History window

- Call the extension of the user you are currently chatting

- Call the mobile phone of the user you are currently chatting

- Send an SMS to the mobile phone of the user you are currently chatting

- Send an email to the user you are currently chatting using your default email client

Logging

All communication via chat is logged to a history file stored on the user's computer. Customers who purchase HUD Agent or higher have the option to enable server-side chat logging. Logs are stored on the trixbox Pro in a directory named after the username used to login to HUD.

This option is disabled by default because it consumes system resources and may not be necessary for all customers. Only administrators will be able to enable or disable this option via the Fonality Admin Panel.

You can find the server-side chat logs in the following directory:

HUD 3.5:
/var/fonality/hud3.5.0/caches/users

Formerly for HUD 3.0:
/usr/local/fonality/hud3.0/caches/users/

The records are stored in an XML format with the time stamp information included in the tags. Right now, the records are displayed in raw without any real formatting.

If you know some Linux commands - you can use the program lynx or elinks in order to view the file in a more readable format.

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