Installation
Table of contents
Installation Overview Video
Customer Care Installation Process
When a customer purchases Fonality Connect, the installation process is handled by our Customer Care team. Customer Care will guide you through three phases to ensure a successful installation and transition to Fonality Connect.
The three phases are:
Phase 1 – Design – A Fonality Hosted System Engineer will contact you by phone to discuss the configuration of your phone system. In a separate email, we will send you the Connect Design Guide, which the Hosted System Engineer will discuss with you. Please take the time to go over the Connect Design Guide and fill it out as completely as possible. The Connect Design Guide covers the initial setup and one-time configuration of your solution. This call typically lasts between 30 to 60 minutes.
Phase 2 – Configuration – Once you have completed and signed off on the Connect Design Guide, a technician will configure and test your Fonality communication solution. No action is due on your part during this time. We complete and test your solution within 48 hours. After you've taken delivery of your IP phones, you'll be called again for phone setup and testing help.
Phase 3 – Training – After your Fonality communication solution has been configured, your training appointment(s) will be scheduled for up to a total of 4 hours within the first 30 days. The purpose of the training is to go over Fonality features, answer your questions, and assist you with concerns. This will get you familiarized with your Fonality Communication solution, so if you ever want to make changes to your initial configuration, you will have the knowledge to make them on your own. Please note that we cannot schedule same-day appointments, so we recommend scheduling a few days in advance. Also, unless you receive a confirmation from us, any requested date/time does not constitute a confirmed appointment. The training session typically lasts 60 to 90 minutes.
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